Our Online Support Team is dedicated to providing
quality assistance to our customers. We offer support by phone, email, and
fax. It is our policy to reply to customers email requests, if not
immediately, within one business day. If we can not effectively resolve
customers requests, we will strive to provide feedback to you within 1-2
business days from the time of your call or email. We are dedicated to
communicating and responding to our customers in a timely manner.
At Ming.com, SERVICE is
our most important product. We stress the importance of quick delivery,
in-stock products, and good old fashioned customer service!
Toll FREE phone orders
If you prefer to
place your order by phone, you can call us toll-free 1-866-646-4266
(M-F) between the hours of 8:30am - 5:00pm Eastern Standard time. Ask for
the "Internet Operator".
A Problem With Your Order?
In the event of any questions or problems with your order or if the
product received was defective or damaged please contact our Customer Service
Department immediately upon receipt. We
will make every effort to resolve the problem as quickly as possible.
Do I Return a Package?
If you need to return your merchandise, please
notify MingsPantry.com within
10 days of receipt. We will instruct you on how to ship the product back to
insure a prompt refund.
We offer a 10-DAY return policy on all of our products in new and unused
condition for a refund of the purchase price less the cost of shipping. (If your
item came with a free gift, the gift must also be returned in new, unused
condition to receive a full refund). For your protection, please ship the
item, along with a copy of the packing slip, by a method that is insured and
traceable, to the following address.
c/o FamousFoods.com, Inc.
376 Nash Road
New Bedford, MA 02746
Items that are not in new condition or
have been used will not be accepted for refund or exchange.
Please remember that
UPS does NOT deliver on Saturday or Sunday.
Plan your shipping options accordingly. When estimating your shipping time,
please allow 24 hours for internal processing and packing and only count
business days in your estimate. When receipt date is critical, please feel free
to contact customer service to confirm expected shipping and delivery date.
Your order is processed
immediately and usually shipped (M-F) within 24 hours in most cases. Many
times your order is shipped the same day we receive it.
Do you ship to Hawaii, Alaska, Puerto Rico, Guam and
the US Virgin Islands?
Yes, we will be glad to. Please select
the "Alaska, Hawaii, PR, US VI, Guam" shipping option. Some restrictions
may apply to certain products.
only offer shipping by Post Office Priority Mail for packages being
delivered to HI, AK, PR, Guam and the US Virgin Islands and the Three Day, Two Day
and Next Day shipping is not offered there. Three Day, Two Day and Next Day shipping is
available in the continental United States. Please note, certain heavy
and oversized items items to Hawaii,
Alaska, Puerto Rico, Guam, and the US Virgin Islands may require additional
shipping charges Please
review the item details for these restrictions.
Do you ship to Canada and outside the United States?
No, we do not ship to Canada or outside the United States at this time.
Do you ship to APO boxes?
We ship to United States APO boxes by Post Office Priority Mail. Certain
restrictions may apply.
Additional shipping may be required for heavy items.
The Three Day, Two Day and Next Day shipping option is not offered to US APO
Quantities and Heavy Items
Posted Shipping rates are not factored for large quantities or for items
identified as "Heavy Items". Additional Shipping costs may be
required. Please contact Customer Service.
General Delivery Information
Although we instruct UPS to leave your order at your door without signature,
please arrange to have someone available to receive your order from UPS at the
address you specify. We are not responsible for delays in receipt should
the UPS at its discretion not leave your package for security reasons or any
other reason at an unattended shipping address you specify. If you have any
questions or concerns please do not hesitate to call us (866-646-4266) before
you place your order. Thank You!